Outerra forum

Anteworld - Outerra Game => Tech demo, support, updates => Topic started by: cameni on July 31, 2020, 11:28:18 am

Title: Graphics driver issues, startup problems (64 bit)
Post by: cameni on July 31, 2020, 11:28:18 am
Known issues:

AMD Radeon R7 with Adrenalin drivers 20.3.1 - drivers crashing on 3D trees.
Try updating to the latest drivers.
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: mikemayday on August 18, 2020, 06:13:31 pm
Hello,
I'm getting the following issue while trying to install:

(https://i.imgur.com/xBWnq8q.png)
Corrupt download?
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: inactive on August 18, 2020, 06:24:33 pm
Hello,
I'm getting the following issue while trying to install:

(https://i.imgur.com/xBWnq8q.png)
Corrupt download?
My download was messed up like that too, I redownloaded the installer and it fixed the problem. A bit time consuming but definitely worth the wait.
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: cameni on August 19, 2020, 01:59:44 am
Do you remember from what server did you download the installer, US or EU?
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: mikemayday on August 19, 2020, 03:40:05 am
It was the EU download (I'm from the EU).
I tried redownloading it, and this time the installation was interrupted almost immediately with
(https://i.imgur.com/sHGQ0O7.png)

I tried downloading from the US but that was interrupted by a network error.
But after several tries from the EU server I finally had a good download and the app is working fine.
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: olegu32 on August 21, 2020, 01:35:22 pm
Hi everybody, I started having issues a few days ago where Anteworld would constantly crash from the building dataset, when i first downloaded and ran it, everything was fine, it was a bit laggy in areas densely populated by trees and buildings but it still ran and never crashed until a few days ago, i stalled the new 746 patch last night hoping it would make things better but it didnt. Thoughts and recommendations that ideally dont involve re-installing and losing whatever data i currently have
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: cameni on August 21, 2020, 01:54:28 pm
Does the crash reporter pop up & are you sending the crash reports? I can see some under your name but only for the older version.
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: olegu32 on August 22, 2020, 11:28:44 am
If the question is directed to me, no, the crash reporter doesnt pop up, it just goes down with a windows error saying "Anteworld has stopped working"
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: cameni on August 22, 2020, 12:15:12 pm
If the reporter doesn't pop up, it usually means that it crashed in the drivers. Did you try to update your graphics drivers, and what GPU is this?
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: olegu32 on August 22, 2020, 07:43:47 pm
They're supposedly supposed to auto-update so i havent tried manually yet, but its on my to do list, I have a Nvidia GTX 960
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: olegu32 on August 23, 2020, 02:09:51 pm
They're supposedly supposed to auto-update so i havent tried manually yet, but its on my to do list, I have a Nvidia GTX 960

Ok, i found a driver update and installed it and the crashing from the buildings has stopped  :D
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: olegu32 on September 13, 2020, 12:18:44 pm
So i just downloaded the latest patch and now theres an error that pops up the instant i try to run outerra saying: "The program cant start because api-ms-win-downlevel-kernel32-l2-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" i would prefer not to re-install the whole thing unless i have to, so do i have any other options?
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: cameni on September 13, 2020, 01:54:37 pm
Try downloading a runtime library from Microsoft: https://aka.ms/vs/16/release/vc_redist.x64.exe
But it got there by mistake, we'll remove the dependency.
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: olegu32 on September 21, 2020, 08:37:30 pm
Installing the library didnt seem to do anything, same error on launch, guess i have no other option but reinstall and hope that the error doesnt pop up a second time
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: obsydianx on September 10, 2021, 02:10:19 pm
Having a complete crash, even after a full reinstall.

Here's my eng.log file: https://pastebin.com/eDJPiXzU

If you're okay downloading the full crash dump, here it is: https://www.dropbox.com/s/ybigtl0o4t011fd/Crash%20Log.zip?dl=0
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: cameni on September 14, 2021, 12:47:19 am
That's a crash inside the atio6axx.dll AMD OpenGL graphics drivers. One can only try updating the drivers, sometimes reverting them to an earlier version helps, and/or reporting to AMD ...
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: SuloStudio on May 28, 2023, 05:34:50 am
Hi, I have this error on startup and I´m on Windows 11: "exception: OpenGL error: failed to link shader program." I tried installing it on my Windows 10 laptop and it worked (except it had 2FPS). What should I do?
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: fly77 on May 28, 2023, 04:34:41 pm
Hi, I have this error on startup and I´m on Windows 11: "exception: OpenGL error: failed to link shader program." I tried installing it on my Windows 10 laptop and it worked (except it had 2FPS). What should I do?
Do you use a AMD graphics card ?
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: SuloStudio on May 28, 2023, 04:43:07 pm
Yes.
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: fly77 on May 31, 2023, 03:07:49 pm
Yes.

Its a known problem of outerra with latest AMD graphics card drivers. You should downgrade to older drivers. catalyst 22.6 or lower work, 22.7 doesn't.
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: SuloStudio on June 02, 2023, 01:35:54 pm
Yes.

Its a known problem of outerra with latest AMD graphics card drivers. You should downgrade to older drivers. catalyst 22.6 or lower work, 22.7 doesn't.
And is there any tutorial, you could recommend me, how to downgrade to older versions?
Or when is it going to be available on all versions of graphic cards?
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: fly77 on June 02, 2023, 05:59:10 pm
Yes.

Its a known problem of outerra with latest AMD graphics card drivers. You should downgrade to older drivers. catalyst 22.6 or lower work, 22.7 doesn't.
And is there any tutorial, you could recommend me, how to downgrade to older versions?
Or when is it going to be available on all versions of graphic cards?

just uninstall the current driver and install an older one
Title: Re: Graphics driver issues, startup problems (64 bit)
Post by: SuloStudio on June 03, 2023, 02:37:44 am
Yes.

Its a known problem of outerra with latest AMD graphics card drivers. You should downgrade to older drivers. catalyst 22.6 or lower work, 22.7 doesn't.
And is there any tutorial, you could recommend me, how to downgrade to older versions?
Or when is it going to be available on all versions of graphic cards?

just uninstall the current driver and install an older one
Okay, thank you.