Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[giucam]

Sometimes, especially when i'm driving a vehicle, Outerra hangs, with the audio going into a loop, then the screen turns black for a few seconds and then a Windows popup comes out saying that the ATI driver stopped working and that it was restored. Outerra is then frozen: its window is black and the only thing i can do is to kill it with the task manager.
I have an ATI 4850 with latest (non beta) catalyst, on Windows 7 (32 bit).

Is there anything i should look at the next time it happens?

Giulio

[lookastdu]

Latest non-beta catalyst = 12.4/12.4b? (Check in Information->Software tab in Catalyst Control Center)
And what version of Outerra are you running? Build 3100 or 3162?

I remember I was having that problem from time to time on Catalyst 12.2 and older builds of Outerra.

[giucam]

Latest non-beta catalyst = 12.4/12.4b? (Check in Information->Software tab in Catalyst Control Center)

Yes, 12.4.

And what version of Outerra are you running? Build 3100 or 3162?

It happens on both 3100 and 3162.

Anyway i'm now going to install the 12.6 beta drivers. Let's hope it fixes the issue.

[cameni]

It may be also caused by a third software (various utilities that display info over other apps windows), or by the card overheating.

[ZeosPantera]

I think it is a 4XXX series issues. I still get that on my 4890.

[Chaoz]

Nvidia ftw !!

[cameni]

It may be a good idea to report the bug to AMD via http://www.ati.com/report form. There's not much we can do about it as it must be tested and encountered by the AMD team. Even though they are phasing out the support for 4xxx and older series, perhaps something will happen when they receive enough feedback from the users ...

[RaikoRaufoss]

Nvidia ftw !!

Indeed.  I've always liked their Nvidia Control Panel.

[giucam]

It happens also with the 14.6 beta.
Anyway, i opened a thread on the AMD forums. Let's hope they can help.

[ZeosPantera]

I replied too. See if it gets noticed.

[giucam]

I had sent a mail to AMD Customer Care explaining the problem some days ago and i just received a lenghty mail from them with some things to do. I doubt these will help but I'll try nonetheless. At least they seem to care!

Zeos, you could try too.

[ZeosPantera]

Last time I contacted them was months ago before they started helping willingly. Couldn't hurt.

[giucam]

 

I had sent a mail to AMD Customer Care explaining the problem some days ago and i just received a lenghty mail from them with some things to do. I doubt these will help but I'll try nonetheless. At least they seem to care!

As I thought those didn't help but today I received another mail asking for a report from dxdiag and another app. Also,  the writer says he would like to see if they can verify the crash themselves.

[giucam]

hmmm...
i received another mail today saying the best i can do is to provide feedback to you, cameni and angrypig, and, long story short, get you to work with AMD to fix the issue. 
It seems indeed that AMD didn't stop to support the <= HD 4000, but they just slowed down on those.

Please?

[cameni]

They already have our software for testing, we have reported these crashes multiple times, but as long as it's about <= 4000 series they don't give any indication that they would be willing to fix it.
Can you fwd me the email? contact at outerra.com

I'll try to use it on them. A spell.