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Outerra Tech Demo download. Help with graphics driver issues

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Author Topic: Bug reporting  (Read 112455 times)

cameni

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Bug reporting
« on: August 09, 2012, 02:08:04 pm »

For bug reporting we are now using an issue tracker (Trac), please use it for reporting bugs and keeping track of changes/fixes. The tracker is accessible at http://xtrac.outerra.com.

For write access to the tracker you will need to have your personal access code generated. To get it, launch outerra.exe, and when the login window appears, click on the "Account" link just below the login button. In the following screen click on a link to get the access code. Please copy the access code, and use it as a password when accessing http://xtrac.outerraworld.com from external browser, together with your Anteworld login name. Note that the login name is case-sensitive.

Once you can log in to http://xtrac.outerraworld.com, please go to preferences and set your email address so you can receive notifications about the bugs you have submitted.

Getting your access code will also allow you to open the tracker window from within the game (F12).

The internal tracker window doesn't yet support attaching files, this will be implemented when we update the browser plugin. Then it will allow also attaching current screenshots and configuration files automatically.

When filling a bug report please don't forget to specify your graphics card series and operating system, unless it's an enhancement request.
« Last Edit: January 28, 2013, 11:11:40 am by cameni »
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ZeosPantera

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Re: Bug reporting
« Reply #1 on: August 09, 2012, 02:16:11 pm »

When you get the code does it include all the special characters too? IE 

enabled (ext.access code: #*XXXXXXXX!*)
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cameni

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Re: Bug reporting
« Reply #2 on: August 09, 2012, 02:19:51 pm »

Yes, everything after the space up to the end brace.
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cameni

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Re: Bug reporting
« Reply #3 on: October 08, 2012, 09:58:27 am »

Changed the url to the tracker to xtrac.outerra.com, so that the browsers can remember the access code without overwriting your remembered forum passwords.

If you get an error with cookies, please first log out at the old address www.outerra.com/xtrac, and then log in back at xtrac.outerra.com
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Kennet72

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Re: Bug reporting
« Reply #4 on: October 10, 2012, 12:05:26 am »

Yes but errors like this one doesn't call the error report window and they freeze the all system.....
It append when I record a video after a few seconds. Any Idea?

Anyway this game/simulator is just great!!!!
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cameni

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Re: Bug reporting
« Reply #5 on: October 10, 2012, 01:17:14 am »

The error report window is brought up on crashes, this is a "handled" exception. This one means that the driver can't map the GPU memory to CPU. What operating system is this? On XP there's a limitation of how much memory can be mapped, and sometimes other drivers and programs use too much of the available resource and there's not enough left for Outerra.
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Kennet72

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Re: Bug reporting
« Reply #6 on: October 10, 2012, 09:07:20 am »


It is windows vista 32 Bit
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cameni

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Re: Bug reporting
« Reply #7 on: October 10, 2012, 02:18:44 pm »

Thanks, we'll have to add some tracking of mapped memory to check if there's a leak somewhere. Also, can you upload your eng.log from a run where you try capturing the video? Might contain some hints.
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Kennet72

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Re: Bug reporting
« Reply #8 on: October 10, 2012, 03:23:16 pm »


Here is the log file
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cameni

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Re: Bug reporting
« Reply #9 on: October 10, 2012, 04:57:35 pm »

Is it from a run with video recording? I don't see traces of the recorder there.
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Kennet72

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Re: Bug reporting
« Reply #10 on: October 10, 2012, 05:25:17 pm »

Sorry! here is the just generated one with the video info.
It was too big I had to compress it
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cameni

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Re: Bug reporting
« Reply #11 on: October 11, 2012, 01:18:24 am »

Ouch, there is a problem with the video capture job, seems to be extremely slow to write the video to the disk and creating a lot of capture buffers that ultimately suffocate the system.
We'll add a limit for the buffers, but not sure why the writing lags so much.

Anything special about your hardware?
In eng.cfg there's videos_dir, you can point it to another drive (that's usually better anyway so that the reading of terrain data and writing of video data don't go to a single disk).

Apart from the disk it may be also something else. Try also updating your audio drivers.
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Kennet72

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Re: Bug reporting
« Reply #12 on: October 11, 2012, 10:03:00 am »

This is the hardware I'm using:

CPU E6300 Intel core 2x1.86 Mhz, RAM 4GB DDR2 800 mhz, Hard disk1 320 GB, Hard disk2 130 GB, Operative System Windows Vista 32 Bit, Graphic Card GTX 560Ti 1GB, DirectX 10.

As you can see there are two small and old hard disk but I will try to direct the video data on my second hard disk and I'll let you know.
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ddenn

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Re: Bug reporting
« Reply #13 on: October 13, 2012, 10:41:36 am »

I accidentally lost my password for bug tracker, how can I restore it?
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cameni

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Re: Bug reporting
« Reply #14 on: October 13, 2012, 10:48:40 am »

Just repeat the initial step to get a new password:
Quote
Launch outerra.exe, and when the login window appears, click on the "Account" link just below the login button. In the following screen click on a link to get the access code. Please copy the access code, and use it as a password when accessing http://xtrac.outerra.com from external browser, together with your Anteworld login name. Note that the login name is case-sensitive.
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