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Outerra Tech Demo download. Help with graphics driver issues

Author Topic: Please somebody help me.  (Read 5613 times)

DSCHILDMEIJER

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Please somebody help me.
« on: September 02, 2016, 12:27:17 pm »

Hi

Outerra quits working after clicking on the executable after a few moments. I did a clean install with no luck Graph.card is up-to-date

It says appcrash something with signature all the time after retrying to restart it.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   outerra.exe
  Application Version:   16.7057.0.0
  Application Timestamp:   578a0693
  Fault Module Name:   outerra.exe
  Fault Module Version:   16.7057.0.0
  Fault Module Timestamp:   578a0693
  Exception Code:   c00001a5
  Exception Offset:   00617666
  OS Version:   6.3.9600.2.0.0.768.101
  Locale ID:   1039
  Additional Information 1:   bd99
  Additional Information 2:   bd997b6dd7d592bc88f44dfd3ed426ea
  Additional Information 3:   2967
  Additional Information 4:   29673666a55672fa11ef30927cc37154

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\WINDOWS\system32\en-US\erofflps.txt
« Last Edit: September 02, 2016, 12:59:28 pm by DSCHILDMEIJER »
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Acetone

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Re: Please somebody help me.
« Reply #1 on: September 02, 2016, 01:18:11 pm »

Hi

Outerra quits working after clicking on the executable after a few moments. I did a clean install with no luck Graph.card is up-to-date

It says appcrash something with signature all the time after retrying to restart it.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   outerra.exe
  Application Version:   16.7057.0.0
  Application Timestamp:   578a0693
  Fault Module Name:   outerra.exe
  Fault Module Version:   16.7057.0.0
  Fault Module Timestamp:   578a0693
  Exception Code:   c00001a5
  Exception Offset:   00617666
  OS Version:   6.3.9600.2.0.0.768.101
  Locale ID:   1039
  Additional Information 1:   bd99
  Additional Information 2:   bd997b6dd7d592bc88f44dfd3ed426ea
  Additional Information 3:   2967
  Additional Information 4:   29673666a55672fa11ef30927cc37154

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
  C:\WINDOWS\system32\en-US\erofflps.txt

First install? After an Outerra update? Do you have an eng.log in your user folder ? It could help the devs to identify the problem :)
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DSCHILDMEIJER

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Re: Please somebody help me.
« Reply #2 on: September 02, 2016, 01:43:20 pm »

Thank you Acetone!!! no long time not used even udated the engine via the suggested way Cameni told me.

 Hey would you like to recreate the seroundings of the KTMB area? LOL

............................................................................... ::)


Here's the log attached
« Last Edit: September 02, 2016, 01:46:06 pm by DSCHILDMEIJER »
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cameni

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Re: Please somebody help me.
« Reply #3 on: September 02, 2016, 04:29:11 pm »

Did you try a clean install of OT? Normally you'd get a crash report window and you could send the crash to us, but if the crash reporter doesn't show up it usually means a crash in the drivers.
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DSCHILDMEIJER

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Re: Please somebody help me.
« Reply #4 on: September 02, 2016, 04:57:19 pm »

no crash report, no what else I can do?
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cameni

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Re: Please somebody help me.
« Reply #5 on: September 02, 2016, 05:34:56 pm »

From what I've read, exception code c00001a5 means invalid exception handler and it happens when some other programs try to inject into the executable. Try disabling any antivirus programs or tools you recently installed.
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Acetone

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Re: Please somebody help me.
« Reply #6 on: September 03, 2016, 03:29:09 am »

First, seems like the log is catching a Nvidia driver profile but is using your CPU graphic chip to run the engine (or it's just a logging error):

Code: [Select]
DEBUG: GPU Vendor: NVIDIA Corporation
DEBUG: GL Renderer: GeForce 840M/PCIe/SSE2
DEBUG: GL Version: (450) 4.5.0 NVIDIA 372.70
DEBUG: OpenGL context defaults to: Nvidia, detected version: 450 build 0

[...]

DEBUG: Display devices attached to desktop:
\\.\DISPLAY1                     8086 0416 Intel(R) HD Graphics 4600, Display: Generic PnP Monitor
\\.\DISPLAY2                     8086 0416 Intel(R) HD Graphics 4600
\\.\DISPLAY3                     8086 0416 Intel(R) HD Graphics 4600

There are modules injected in OT, it's generally causing crashes. In your case, it's an Intel driver (??) so it might be related to the first problem:

Code: [Select]
INFO: Some foreign modules were found injected into outerra.exe.
Note that these modules can interfere with the rendering, causing black screen or rendering artifacts. It's advised either to stop the programs or unload them.
The following potentially problematic modules were found:
C:\WINDOWS\system32\igd10iumd32.dll (Intel Corporation, Intel HD Graphics Drivers for Windows 8(R)), version 10.18.10.3496


I can't help any further  :(
« Last Edit: September 03, 2016, 03:31:13 am by Acetone »
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