Outerra forum

Please login or register.

Login with username, password and session length
Advanced search  

News:

Outerra Tech Demo download. Help with graphics driver issues

Pages: [1] 2

Author Topic: I launch Outerra but it just closes! More info inside.  (Read 8359 times)

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
I launch Outerra but it just closes! More info inside.
« on: March 23, 2012, 10:11:53 am »

Okey, so I just updated my Graphics Card so that I can run Outerra (I currently have the demo) but whenever I launch the program it says "Preloading Data", finishes, and then just quits! It takes me back to the desktop! Why? And how can I fix this?

Thanks in advance
ccarlyon
Logged

mctash

  • Full Member
  • ***
  • Posts: 153
Re: I launch Outerra but it just closes! More info inside.
« Reply #1 on: March 23, 2012, 10:52:32 am »

Are you running any graphic tools such as evga precision? If so turn them off try again. Also I suspect you will be asked to supply your eng.log file so may as well post that aswell  :D
Logged

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
Re: I launch Outerra but it just closes! More info inside.
« Reply #2 on: March 23, 2012, 10:56:05 am »

I don't really know what graphic tools are so, I don't think I have any. And as for my eng.log, how do I access that? Do I post it here?
Logged

mctash

  • Full Member
  • ***
  • Posts: 153
Re: I launch Outerra but it just closes! More info inside.
« Reply #3 on: March 23, 2012, 11:05:06 am »

A graphics tool allows you to tweak your graphics hardware. Perhaps post your pc specs aswell.

Here is a thread about finding your eng.log. Just post it here once you have it.

http://www.outerra.com/forum/index.php?topic=875.0
Logged

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
Re: I launch Outerra but it just closes! More info inside.
« Reply #4 on: March 23, 2012, 12:15:32 pm »

I still can't find it. Is something wrong with the setup?
Logged

cameni

  • Brano Kemen
  • Outerra Administrator
  • Hero Member
  • *****
  • Posts: 6721
  • No sense of urgency.
    • outerra.com
Re: I launch Outerra but it just closes! More info inside.
« Reply #5 on: March 23, 2012, 12:23:23 pm »

On your system disk, look for Users folder, then /<your windows name>/, then Outerra. Inside there should be eng.log but you probably don't see file extensions, and will only see eng - there are two such files, you can upload both. Also crash.log if you find it there.
Logged

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
Re: I launch Outerra but it just closes! More info inside.
« Reply #6 on: March 23, 2012, 12:28:11 pm »

I can't find crash.log and eng.log is too long to post :(
Logged

cameni

  • Brano Kemen
  • Outerra Administrator
  • Hero Member
  • *****
  • Posts: 6721
  • No sense of urgency.
    • outerra.com
Re: I launch Outerra but it just closes! More info inside.
« Reply #7 on: March 23, 2012, 12:30:43 pm »

You can attach it as a file when posting. The file can be compressed as well.
Logged

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
Re: I launch Outerra but it just closes! More info inside.
« Reply #8 on: March 23, 2012, 12:35:04 pm »

Okey, here it is. And thanks :)
Logged

cameni

  • Brano Kemen
  • Outerra Administrator
  • Hero Member
  • *****
  • Posts: 6721
  • No sense of urgency.
    • outerra.com
Re: I launch Outerra but it just closes! More info inside.
« Reply #9 on: March 23, 2012, 12:40:11 pm »

It was installed under "Steven" account, but you are trying to access it logged in as "Cameron". Cameron cannot access Steven's home directory.
Logged

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
Re: I launch Outerra but it just closes! More info inside.
« Reply #10 on: March 23, 2012, 12:48:55 pm »

It won't work on "Steven" either...
Logged

cameni

  • Brano Kemen
  • Outerra Administrator
  • Hero Member
  • *****
  • Posts: 6721
  • No sense of urgency.
    • outerra.com
Re: I launch Outerra but it just closes! More info inside.
« Reply #11 on: March 23, 2012, 12:52:49 pm »

Have you got the eng.log from that?
Logged

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
Re: I launch Outerra but it just closes! More info inside.
« Reply #12 on: March 23, 2012, 12:53:39 pm »

I'll go get it...
Logged

ccarlyon

  • Jr. Member
  • *
  • Posts: 11
  • newbie
Re: I launch Outerra but it just closes! More info inside.
« Reply #13 on: March 23, 2012, 12:58:38 pm »

This is the "eng.log" from the user "Steven":
Logged

cameni

  • Brano Kemen
  • Outerra Administrator
  • Hero Member
  • *****
  • Posts: 6721
  • No sense of urgency.
    • outerra.com
Re: I launch Outerra but it just closes! More info inside.
« Reply #14 on: March 23, 2012, 01:03:23 pm »

The installed data files seem to be either corrupted or inaccessible, please reinstall. You may want to delete the Outerra folder altogether, just to be sure.

Hoping it has nothing to do with Norton 360.
Logged
Pages: [1] 2